Refund Policy

Last updated: [Date]

This is a draft prepared for review, not legal advice. Every value in [brackets] must be filled in and the whole text checked by the site owner before this page governs a real sale.

Cancel anytime

You can cancel BranchFirst Sync at any time from the billing portal, reachable from "Manage plan" on /pricing. Cancelling stops future renewals immediately; you keep Sync access until the end of the period you already paid for, and no further charges occur after that.

Refund on request

If you are not satisfied, you can request a full refund of your most recent payment within 14 days of that payment. Email [Contact email] with the email address on your account and we will process the refund.

Refunds issued by Stripe

BranchFirst Sync is billed through Stripe, acting as merchant of record. In some cases — for example to prevent a payment dispute — Stripe may issue a refund directly, generally within 60 days of the original purchase, independent of the window above.

How to request a refund

Email [Contact email] from the address on your BranchFirst account, with the approximate date of the payment. We aim to respond within a few business days.

See also our Terms of Service and Privacy Policy.